FAQ’s

How do I contact you personally?

If you have a question about a product or your order, please contact our Corporate Office by sending an e-mail, by calling (toll-free), faxing or by writing to us at the address below.

United States Distribution Center:
E-mail: sales@grettyzuegerwholesale.com
Phone: 1-877-623-0216
Fax: 720-248-3711
Mailing Address:
Gretty Zueger
7006 S. Alton Way, Suite C2
Centennial, CO 80112

European Union Distribution Center:
E-mail: contact@grettyzuegerwholesale.com
Phone: (+34) 681-131-751
Mobile: (+34) 913-079-694
Mailing Address:
Gretty Zueger
Calle Rio Agueda 5
Aravaca 28023 Madrid

What is the office time?
We are open from Monday-Friday: 9am to 5:30pm (MST)
How long will it take for my items to arrive?
Your Sales Representative will enter in contact with you to give you all the details about your request. You can also call them or send them an e-mail, as you can see their contact information by clicking here.
I have forgotten my username, now what?

Please enter in contact with us sending an email to: webmaster@grettyzuegerwholesale.com and we will send you your username to your Email. Please remember to send us from your registered e-mail with us.

I have forgotten my password, now what?

Please enter in contact with us sending an email to: webmaster@grettyzuegerwholesale.com and we’ll reset your account password. Then you will be able to create a new one. Please remember to send us from your registered e-mail with us.

If you have changed the email or you don’t use it anymore, enter in contact with us to modify your account.

Term Glossary

Peruvian Cotton: a very strong, high grade textile made from the spun fibers of the cotton plant. Cotton is a natural fiber and is biodegradable. Peruvian cotton is chosen for its durability, strength and absorbency. Cotton in general can absorb and release perspiration rather quickly, allowing the fabric to breathe. It can tolerate high temperatures and takes dyes very easily. Use a pima cotton fabric when you want a soft, natural cotton feel that’s durable in nature.

Tonal Pigment: The perfect mix of our Peruvian cotton and Lycra jersey, our TP collection is 95% cotton, 5% Lycra. This mix creates a versatile fiber that is soft, smooth, comfortable and highly absorbent. Use TP for comfort, soft texture, and durability.

Stock Availability

Our wholesale information is not real-time. We try our best to keep this updated. If you are a wholesale vendor and need to know whether an item is currently in stock or would like to place an order, please call us at 720-248-3710 and we will be happy to tell you this information.

Exchanges and Returns

While our goal is for you to be completely happy with every purchase from Gretty Zueger, Any changes or cancellations must be made within 7 days of receiving the goods by calling our office directly 720-248-3710 or sending an email to sales@grettyzuegerwholesale.com

Pricing and Availability Disclaimer

Prices and availability of products and services are subject to change without notice. Errors will be correct where discovered, and Gretty Zueger reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed or your credit card charged.

Refunds
Once a return item has been received at our corporate office, we will contact you by phone or email and depending on your situation you will get a refund or exchange immediately. If you have a question, please e-mail us or call 720-248-3710.
Shipping

Gretty Zueger Ships UPS Ground on all web-based orders. In-stock items usually ship within 24-48 hours. In-stock orders are typically delivered within 4-5 business days from the expected ship date via UPS. UPS delivers Monday through Friday.